Knowing when a deployed system starts to drift from what it was built to do

For management

At the end of five weeks, your organisation holds a monitoring dashboard with defined thresholds, a written escalation routine that names the staff responsible for responding to alerts, and an assessment of current system performance against the figures recorded when the system was first deployed.

You will know, on an ongoing basis, whether the system is performing as it should — and who is responsible for acting when it is not.

For technical staff

Deliverables include a dashboard specification with threshold logic for accuracy, precision, recall, and input distribution metrics, plus alert configuration compatible with your current observability stack. The escalation routine documents response steps and ownership per alert type.

The written performance assessment compares current production metrics against the baseline recorded at original deployment, identifying any drift that has already occurred and has not yet been addressed.

For management

The engagement begins by establishing what the system's performance looked like at the point of original deployment. That baseline is what all subsequent monitoring is measured against. Thresholds are set in relation to it — not as arbitrary figures, but as levels below which the system is behaving materially differently from what was evaluated and accepted.

The escalation routine is written with your team, not handed over as a generic template. It names the people responsible for each alert type and describes the steps they should take, so there is no ambiguity when an alert fires.

For technical staff

We pull existing system logs to reconstruct the deployment baseline, then instrument the monitoring layer to track output metrics and input feature distributions in parallel. Threshold logic uses statistical process control principles rather than fixed percentages, so alert sensitivity is tied to the natural variance in your data rather than an arbitrary number.

Dashboard specifications are written for your existing stack — whether that is Grafana, a cloud provider's native monitoring, or a custom solution. Alert configurations include severity levels and silence windows to reduce noise without missing genuine degradation.

What is included

Practical details

The scoping note produced at the start of this engagement defines which systems are in scope, what the monitoring will cover, and what the deliverables look like. Both sides review and agree it before the engagement begins. If circumstances change during the five weeks, any adjustment is discussed openly and documented.

The initial conversation carries no obligation. If after discussing your situation we both conclude that this engagement is not the right fit, there is nothing to unwind.